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Privacy Policy

Privacy Policy

Privacy Policy for CrazySnail.pt

At Crazy Snail, accessible from www.crazysnail.pt, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Crazy Snail and how we use it. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you.

a. Personal Data

When you use our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (collected through secure third-party payment processors)
  • Any other details you provide when interacting with us

b. Usage Data

We may also collect information on how our website is accessed and used. This data may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

c. Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include a unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

Crazy Snail uses the collected data for the following purposes:

  • To provide, maintain, and improve our services
  • To process and manage orders placed on the website
  • To communicate with you regarding your orders, offers, or promotions
  • To provide customer support
  • To personalize and enhance your experience on our website
  • To analyze and monitor usage to improve our website
  • To detect, prevent, and address technical issues or fraud
  • To comply with legal obligations

3. Sharing of Your Information

We do not sell, trade, or rent users’ personal identification information to others. However, we may share your data with trusted third parties, including:

  • Service providers: To facilitate our service, process transactions, and provide support, such as payment processors, banks or shipping partners.
  • Legal obligations: We may disclose your personal information if required by law or in response to valid requests by public authorities.

4. Data Security

We prioritize the security of your data. We use commercially acceptable means to protect your personal information, including encryption and secure server infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights

As a user of CrazySnail.pt, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update your information.
  • Request deletion of your personal data, subject to certain legal conditions.
  • Restrict or object to the processing of your data.
  • Withdraw consent to the use of your data at any time where we rely on your consent for processing.

To exercise these rights, please contact us using the contact details provided below.

6. Third-Party Websites

Our website may contain links to third-party websites. This privacy policy does not apply to external websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

7. Children’s Privacy

Crazy Snail does not knowingly collect personal information from children under the age of 18. If you believe that your child has provided us with personal information, please contact us, and we will work to remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crazy Snail
Email: info@crazysnail.pt
Address: Rua das Pretas 44, Funchal 9000-049, Madeira, Portugal

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