FAQ

At Crazy Snail, we specialize in offering unique and exciting ways to explore Madeira. We provide scooter, motorcycle and car rentals to help you discover the island at your own pace. Whether you’re a thrill-seeker looking to ride through scenic roads or someone who prefers a relaxed drive along the coast, we’ve got you covered.

Booking with us is simple! You can visit our crazysnail.pt website, select the type of vehicle or bike you need, choose your rental dates, and confirm your booking. If you have any special requests or need assistance, feel free to reach out to us via email or phone..

For car rentals, you need a valid driver’s license category “B” or equivalent. If you’re renting a motorbike, you will need a motorcycle license cat. A2 or A for bikes over 125cc. For 125cc scooter or motorcycle cat. A1 if you’re younger than 25 y.o., or cat. B for drivers over 25 y.o. International visitors should bring their home country driver’s license, and depending on the rental type, an International Driving Permit (IDP) may be required.

If you want to cancel your booking, please contact us via email, WhatsApp, or phone. If you have a reservation but don’t pick up the car or bike within 2 hours after the booking time, your order can be cancelled by the company with no booking deposit refund.

Yes, if you wish to extend your rental period, please contact us as soon as possible. We will check availability and adjust your booking accordingly. Extensions are subject to availability, so we recommend reaching out in advance if possible. Extensions must be paid for at any of our branches, online, or via bank transfer before the extension period starts. Failure to proceed with the payment is counted as “not extended,” and you must return the vehicle according to the contract.